Purchase options cancellation policy

Cancellation Policy

We understand that plans can change, so we offer a flexible cancellation policy. Please review the guidelines below regarding cancellations:

1. Order Cancellation Before Production

Since we follow a made-to-order model, you may cancel your order within 24 hours of placing it for a full refund. After 24 hours, once production has begun, cancellations are no longer possible as your garment is already being made.

2. Cancellation During Production

If production has already started, we unfortunately cannot offer cancellations or refunds. This is because our products are custom-made for each order and tailored to your specific request.

3. Shipped Orders

If your order has been shipped, you cannot cancel it. However, you are welcome to return it in accordance with our Refund Policy, provided it meets our return eligibility criteria.

4. Sale Items

Sale items cannot be cancelled once the purchase is made, as they are often final sale or discounted products.

5. Custom or Personalized Orders

Custom or personalized items cannot be cancelled or refunded once the order has been placed due to the bespoke nature of the product.

6. How to Cancel

To cancel an eligible order within the specified time frame, please contact our customer service team via email at info@dovetailed.co.uk or through your account on our website. Please provide your order number and any relevant details.