Q: What is the return policy?
Sale items cannot be returned. All other items are eligible for a return within 30 days of purchase. Please note that shipping costs are non-refundable, and the buyer is responsible for return postage. The item must be unused and in its original packaging to qualify for a return.
Q: What is the shipping cost and delivery time?
Shipping costs and delivery times depend on your location. Please allow 2 weeks for UK delivery. For precise pricing, visit https://dovetailed.co.uk/pages/shipping. UK shipping is free for orders over £50 and international shipping is free for orders over $100.
Q: Do you ship to my location?
We currently ship to over 230 countries and territories using Royal Mail.
Q: Are there size options for plus-sized individuals?
We offer a wide range of plus-sized options, with sizes ranging from Size 0 to Size 5 (UK 8 to 26). You can find specific measurements on each product page.
Q: Is there a guest checkout option?
Yes, you can check out as a guest if you do not have an account.
Q: What is the material and fabric quality?
Our clothing is crafted from the finest African Wax Print Fabric, a durable 100% cotton fabric that is slightly thicker than regular cotton. No wax is present on the fabric.
Q: What is the customer service contact information?
If you have any questions, please email us at email@example.com.
Q: What is the company's social and environmental stance?
At Dovetailed London, we prioritise sustainability, using eco-friendly materials and adopting a made-to-order production model to reduce waste. Our workers are based in the UK and are paid fair wages.
Q: Do you have a physical store location?
We have a physical store where you can purchase fabric and other items. We also offer in-store pickups; you can select this option during the checkout process. To visit us and shop at our studio, please book an appointment at https://dovetailed.co.uk/products/shop-in-person.
Q: Do you have a loyalty or rewards program?
We have a rewards program where you can get 10% off when you reach 1000 points. For more information, visit https://dovetailed.co.uk/pages/rewards-program.