FAQs
What is your returns policy?
You have 30 days to return unused items in their original condition. Sale items should be returned within 14 days. Free UK returns available. Non-returnable items: personalized, worn, or washed goods. Refunds processed within 7 days of approval. Exchanges available only for defective items.
Shipping / delivery information
We offer ethically produced, made-to-order women's clothing to reduce waste. Production takes 2-3 weeks. Enjoy free UK shipping, with delivery in 2-3 working days post-production. Need it sooner? Choose Tracked Next Day Delivery. Free international shipping on orders over £120. We also offer free UK returns.
Do you ship to my location?
We currently ship to over 230 countries and territories using Royal Mail.
Are there size options for plus-sized individuals?
We offer a wide range of plus-sized options, with sizes ranging from Size 0 to Size 5 (UK 8 to 26). You can find specific measurements on each product page.
Is there a guest checkout option?
Yes, you can check out as a guest if you do not have an account. However, if you have an account, you can earn points and rewards every time you shop.
What is the material and fabric quality?
Our clothing is crafted from the finest African Wax Print Fabric, a durable 100% cotton fabric that is slightly thicker than regular cotton. No wax is present on the fabric.
What is the customer service contact information?
If you have any questions, please email us at info@dovetailed.co.uk or use the chat bot.
What is the company's social and environmental stance?
We prioritise sustainability through a zero-waste, made-to-order model that reduces overproduction. Our UK and African workers are paid fair wages, ensuring ethical labour practices. We are committed to eco-friendly materials and socially responsible production, supporting local communities while minimizing our environmental impact.
Do you have a physical store?
We have a physical store and we also offer in-store pickups; you can select this option during the checkout process. To visit us and shop at our studio, please book an appointment.
Is there an offer for signing up to your newsletter?
We call it the 'Colour Lovers' Club' but yes! Sign up to our newsletter to get a lifetime's 10% off, our best deals and Adaku's best fashion tips in your inbox every week!
Do you have a loyalty or rewards program?
Yes! Create an account and earn points and rewards every time you shop.
Invite a friend to Dovetailed through logging into your account or clicking the Rewards button to get unique referral links. When your friend signs up using your link, both you and your friend get 10% off your next order.
Earn 10% off when you reach 1000 points.