Privacy Policy

Privacy Policy

Effective Date: 1st November 2023

At Dovetailed London, we are committed to protecting your privacy and ensuring the security of your personal information. This privacy policy explains how we collect, use, and protect the data you provide when interacting with our website and services.

Information We Collect

When you shop with us or interact with our website, we may collect the following information:

  • Personal Data: Name, email address, mailing address, phone number, payment information.
  • Order Information: Details of the items you purchase, delivery address, and payment method.
  • Browsing Data: Information about how you interact with our website, such as pages viewed, products added to the cart, and your preferences.

How We Use Your Information

We use your data to provide you with the best possible shopping experience and for the following purposes:

  • Order Processing: To fulfil orders, process payments, arrange shipping, and communicate order status.
  • Customer Support: To assist you with inquiries, returns, or refunds.
  • Marketing Communications: To send you relevant promotions, special offers, and updates (if you've opted in).
  • Website Improvement: To analyse browsing patterns and enhance our website’s performance and user experience.

Data Protection

We are committed to keeping your data safe and secure. We use industry-standard security measures such as encryption, secure payment processing, and firewalls to protect your personal information.

Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share data with trusted service providers (such as payment processors or couriers) necessary to fulfil your order. We ensure that these third parties maintain strict confidentiality and security standards.

Your Rights

You have the right to access, correct, or delete your personal data. You may also withdraw your consent to marketing communications at any time by following the unsubscribe link in our emails or by contacting us directly.

Cookies

Our website uses cookies to enhance your browsing experience, collect analytical data, and personalize content. You can adjust your cookie settings via your browser.

Changes to the Policy

We may update this privacy policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.

Contact Us

If you have any questions or concerns about our privacy policy, please reach out to our customer support team using the chat bot function on the website or via e-mail at info@dovetailed.co.uk